Help is built into the app and available offline: Settings › Help & troubleshooting. For anything else, email us.
Questions, feedback or privacy requests:
support@vmsta.com
We keep support emails and our replies only as long as needed to answer you and follow up, unless the law requires us to keep them longer; then we delete them. The email services we use may keep backup copies for a limited time. Please don’t attach documents with sensitive information unless they are needed to help you.
The questions people ask most when something looks wrong.
Kopi Scan still works. When Google’s document scanner isn’t available, Kopi Scan uses its own camera: take the photo, then drag the corners to the page. Everything else works the same.
Open the document; under “Text in this document”, tap Edit text, fix the word and tap Save text. Search, Copy text and shared PDFs use your correction; the page picture never changes. Undo my edits brings the original reading back.
Yes. Deleted documents go to Recently deleted, where you can restore them for 30 days. Delete all my data is different: it is permanent and also empties Recently deleted.
No. Unsaved scans are kept safe. When you open Kopi Scan again, your pages are offered back so you can continue and save the PDF.
Use your Recovery Key instead — the same box accepts either — then set a new password in Settings › Backup › Change password. If you lose both the password and the Recovery Key, no one can open the backups, and VMSTA can’t recover them.
Yes. On Documents, tap ⋮ (More options), then Import PDF. Kopi Scan reads the text of the pages so every word becomes searchable. PDFs locked with a password can’t be imported: remove the password in another app first.